Privacy Policy

2.1 Information Collected

We collect the following information:

• Purchase Data: Name, email, payment information
• Browsing Data: IP, cookies, pages visited
• Facebook Pixel Data: Interactions with ads and page

2.2 Use of Information

We use your data to:

• Process and deliver your purchase
• Provide customer support
• Send product updates (when applicable)
• Optimize Facebook/Meta advertising campaigns
• Improve our sales page

2.3 Facebook Pixel

Our page uses Facebook Pixel to:

• Track ad conversions
• Create custom audiences
• Optimize advertising campaigns
• Measure ad effectiveness

You can disable tracking through your browser or Facebook settings.

2.4 Cookies

We use cookies to:

• Improve browsing experience
• Analyze site traffic
• Personalize content
• Track conversions

2.5 Data Sharing

We only share data with:

• Payment Processors: To process transactions
• Meta/Facebook: For ad optimization
• Email Services: For product delivery

We never sell your data to third parties.

2.6 Security

We implement security measures to protect your data:

• SSL encryption for all transactions
• Secure data storage
• Restricted access to personal information

2.7 Data Retention

We keep your data for the time necessary to:

• Provide the product and support
• Comply with legal obligations
• Process warranties and refunds

2.8 Your Rights (GDPR/LGPD)

You have the right to:

• Access your personal data
• Correct incorrect data
• Request data deletion
• Withdraw consent
• Data portability

2.9 Minors

We do not intentionally collect data from individuals under 18. If such collection is identified, the data will be immediately deleted.

2.10 Policy Changes

We may update this policy. Significant changes will be communicated via email.

3. REFUND POLICY

3.1 Warranty Period

We offer an unconditional 7-day guarantee from the purchase date.

3.2 How to Request a Refund

To request a refund, email our support with:

• Purchase details (name, email, date)
• Reason for refund (optional)

3.3 Refund Processing

Refunds are processed within 7 business days after approved request.

4. CONTACT

4.1 Customer Support

For questions, support, or privacy rights:

• Email: twizel.fx@gmail.com
• Hours: Monday to Friday, 9 AM to 6 PM
• Responsible: Twizel

4.2 Data Protection Officer (DPO)

For specific privacy matters:

• Email: twizel.fx@gmail.com

5. GENERAL PROVISIONS

5.1 Applicable Law

These terms are governed by Brazilian law.

5.2 Jurisdiction

Jurisdiction of Maceió/AL for dispute resolution.

5.3 Validity

If any clause is deemed invalid, the others remain in effect.

5.4 Term

These terms take effect on the purchase date and remain valid until all obligations are fulfilled.

Last updated: July 17, 2025

This document complies with:

• General Data Protection Law (LGPD)
• Internet Civil Framework
• Consumer Protection Code
• Meta Advertising Policies